Platform Technical Lead - Voice, Chat and Retail

Job description

Summary Press space or enter keys to toggle section visibility Location: Birmingham, Leeds, London, Manchester, Reading: Job Type: Full Time: Posted Date: 21-May-2026 A natural next step for Senior Engineers who want to shape platforms, not just features. You’ll help run and evolve customer experience platforms supporting millions of customer interactions across Voice, Chat and Retail, where engineering decisions have real world impact at scale. If you’re a Senior Engineer or Technical Lead who enjoys solving hard problems, influencing architecture, and improving how platforms behave in production, this role is for you. You won’t be stepping away from engineering — you’ll be expanding your impact: This is a hands on technical leadership role where credibility comes from understanding how the systems really work — in production, at scale. - From owning services → owning platforms - From solving incidents → preventing them through better design - From influencing your team → shaping direction across products, platforms and partners What you’ll do day to day: You won’t be writing code day-today, but you’ll stay close to the work through design reviews, deep technical problem solving a...