IT Support Specialist_United States

Job description

Job Responsibilities We’re looking for an experienced Onsite IT Support Specialist to provide hands-on technical support for our users, devices, and meeting spaces. You’ll be the first point of contact for IT issues, ensuring our teams can work productively and securely both onsite and remotely.Key Responsibilities End-User Device Support: - Install, configure, and maintain laptops, desktops, mobile devices, and peripherals (printers, monitors, docking stations, etc.). - Provide in-person and remote support for hardware and software issues across Windows, macOS, and Linux (Ubuntu). - Support and manage mobile devices (iOS/Android), including configuration, enrollment, and troubleshooting via MDM (e.g., Intune). Service Desk & Troubleshooting: - Act as the first point of contact for technical issues (walk-up, ticketing system, email, chat, phone). - Diagnose and resolve incidents related to OS, applications, network connectivity, and user access. - Escalate complex issues to senior engineers or vendors as needed, ensuring timely resolution and good communication with users. Accounts, Access & Collaboration Tools: Servers, Infrastructure & Cloud (Hands-on plus exposure) - Create, man...