Customer Success Manager - Analytics Focus

Job description

Join Wordly's fast growing global team! Wordly, a rapidly-growing AI startup in the San Francisco Bay Area, is seeking a Customer Success Manager to help our team unlock the power of data to drive customer growth and retention. Reporting to the Director, Customer Success & Support, you will be the engine behind our proactive success strategy, using data analysis and automations to review large amounts of customer data. You will identify critical customer trends, spot at-risk accounts before they churn, and develop scalable programs to help our self-serve customers grow their Wordly usage. Success for you means turning complex data sets into actionable insights that ensure our customers (from the smallest self-serve users to our largest accounts) are achieving their goals. Why join Wordly?: We are an energetic and dynamic startup growing fast in a hot market. We have a passion for innovating and solving hard problems that affect thousands of users and organizations worldwide. We deeply care about system performance and happy customers. We are a team of industry veterans and senior tech professionals who prioritize performance and ease of use over anything else. We embrace remote wor...