Restoration Project Leader

Job description

Be the first call after disaster—and the reason everything gets back on track. We’re looking for a Restoration Project Leader who can own the project from start to finish. You’ll be the main point of contact for homeowners during some of the most stressful moments of their lives. At the same time, you’ll represent the insurance company's interests by documenting damage, communicating clearly, and pushing the job forward through every department. What You’ll Do: - Be the first point of contact with the homeowner after a disaster (fire, flood, etc.) - Communicate and coordinate with insurance adjusters and company partners - Complete site documentation (e.g., photos, R24, Docusketch) and submit files to internal departments - Send scope information and job details to the Estimating Department - Ensure smooth hand-offs to mitigation, contents, and reconstruction teams - Keep homeowners informed throughout the entire process - Follow up with departments to keep jobs on track and ensure timelines are met - Participate in a rotating on-call schedule to respond to after-hours emergencies - Ensure customer satisfaction and professional file closure Requirements: - A natural communicator wh...