Front Desk Clerk

Job description

Job Title: Guest Service Agent Department: Front Office Reports To: Leadership Team, General Manager Salary Range: $16-$18 Scope of Position: Operate the functional areas of guest registration, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Requirements: Qualificiations: Education/Experience: High School Diploma or Equivalent Skills: Interpersonal skills, Computer aptitude, Communication, Organizational, and Customer service orientation The statements in this position description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. - The major responsibility is to operate the functional areas of guest services, i.e., resolving guest complaints to the satisfaction of the guest; responding promptly to any guest request for service, using the hotel’s computer system for reservations, scheduling, or other guest related services, and answering the hotel telephones courteously and efficiently. - Maintains a “can do” and a “guests first” attitude at all times. - Works as a member of the overall hotel team to ensure that each...