Customer Experience Representative

Job description

About us Alpha Car Hire is one of Australia’s leading independent car hire providers, delivering affordable, reliable, and customer-first rental solutions. We’re a fast-growing company dedicated to providing exceptional experiences for our customers. The Customer Experience Representative is an important role within our operations as they are the front facing and main point of contact with our customers. We are looking for someone who prides themselves on exceptional customer service and is willing to go the extra mile to ensure our customers enjoy a smooth, positive, and seamless experience. To equip you to deliver this experience, full training will be provided. About the role: Reporting to the Branch Manager, we are seeking a CXR on a Permanent basis for our Tweed Heads branch. Casual roles are also available for the right candidate. In this role, your key responsibilities are: - Provide a positive experience to our customers over the phone and in person. - Managing car hire rental agreements – on-hire and off-hire - Complete all associated paperwork in an efficient and timely manner - Check vehicles in and out - Record any vehicle damage and organize relevant maintenance checks...