Product Support Manager, gTech, Google One

Job description

Minimum qualifications: - Bachelor’s degree or equivalent practical experience. - 5 years of experience in a technical project management or a customer-facing role. Preferred qualifications: - MBA or Master's degree in a Management or a related field. - Experience in customer support operations. - Experience in managing relationships with a wide network of stakeholders with minimal guidance. - Experience in a client facing role. - Ability to manage complex projects with multiple stakeholders. About the job: In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's diverse product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more). As a Google One Product Support Manager (PSM) leading support operations for...