Customer Experience Representative

Job description

Summary Position Summary: The Customer Experience Representative (Tier I, II, or III depending on experience and qualifications) serves as a key advocate for Athens Services, reflecting our commitment to exceptional customer care and sustainable community solutions. Reporting to the Customer Experience Supervisor, this role focuses on building meaningful connections, addressing inquiries, resolving concerns, and providing tailored solutions. Guided by our vision of delivering excellence and fostering trust, the ideal candidate is a proactive problem solver dedicated to enhancing customer satisfaction and creating lasting positive impressions. Job Description: Essential Job Functions: - Customer Engagement: Deliver exceptional service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction through personalized interactions. - Customer Onboarding: Assist new customers in setting up services, explaining features, and offering guidance on optimizing their experience. - Problem Solving: Work with customer profiles to understand needs, identify challenges, and provide alternative solutions. - Billing and Payments: Support customers with billing inquiries, p...