Missile Defense Agency (MDA) NOC Technician III

Job description

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x7 DISA Global Operations Center (DGOC). The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Missile Defense Agency (MDA) Operations Support Cell for a Network Technician at Hill AFB, UT. Primary Responsibilities: •Create and update tickets utilizing Service Now. •Monitor network events and element management failures in real-time on a 24x7x365 basis across multiple monitoring tools. •Incident Correlation and Fault Analysis: o Proactively analyze alarms o Provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information o Identifying the fault condition and its impacts o Isolating root causes o Coordinating correction of fault situations regardless of the fault in the infrastructure. •Notify necessary points of contacts based on essential or...