IT Client Service Owner

Job description

Join us on a journey of endless possibilities At Strada , possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. Learn more at www.stradaglobal.com: Duties (include but are not limited to) 1. Customer Service & Ticket Ownership · Monitor SNOW tickets daily: SLA adherence, high-priority tickets, aging/inactive cases, security incidents. · Act as 1st level of escalation for tickets, including ping-pong tickets. · Review tickets with internal teams and, in specific cases, with clients (e.g., PPS model). · Ensure timely remediation of recurring issues and follow up on escalated topics....