IT Support Technician II

Job description

Responsible for end user support of computer workstations and associated peripherals. Diagnoses and troubleshoots all organizational software, hardware and mobile devices. ****The Hours and Days are as follows: Monday and Tuesday 11:30am to 8pm, Wednesday 8am to 4:30pm, Sunday 8am to 8pm (must be okay with these hours, this will all be Onsite). **** Education: Associates degree, technical degree in Information Technology or related field or an equivalent of work history. Required: - Manages multiple complex priorities and projects. - Provides configuration and or installations documenters to guide other technicians. - Provides timely resolution to all assigned calls and or tasks and escalates calls to the appropriate technical groups. - Acts as an ambassador of the department dealing with all customers in a professional manner. - Interacts with all ISS staff members to achieve successful implementation and maintenance of organizational hardware and software. - Provides timely status reports on Projects and or assignments. - Visits offsite locations and provide service to our customers. - Ensures Asset Management database is monitored, and discrepancies are remediated - Works with v...