(Senior) IT Operations Data Domain Manager (m/f/d)

Job description

Your Impact You will establish a single source of truth for IT Operations performance , enabling transparent, data-driven decision-making across a complex, multi-vendor environment. This role is critical to eliminating ambiguity in SLA/KPI reporting and strengthening executive-level service governance. What You Will Drive: How You Will Make a Difference - Build and own the end-to-end operational data architecture for IT service performance - Establish trusted, standardized SLA/KPI logic across all domains and vendors - Enable real-time, automated performance visibility through scalable dashboards - Strengthen vendor accountability by validating and governing performance data - Drive cross-domain transparency to support faster, better operational decisions - Reduce manual reporting effort through automation and data optimization - Turn fragmented operational data into actionable insights for leadership - Eliminate SLA disputes through clear, governed KPI definitions - Enable Service Delivery Managers and Domain Owners to drill down into performance drivers - Partner with data and operations teams to continuously improve data quality and usability What You Bring: - Proven track recor...