Temporary - Computer Lab/Help Desk Technician (Pool)

Job description

Title: Temporary – Computer Lab/Help Desk Technician (Pool) POSITION SUMMARY: Assist with daily operations of the User Support Services Assist by helping students, faculty, and staff with technology-related issues and questions and by helping computer lab technicians and media services with technology setups. ESSENTIAL JOB FUNCTIONS/TYPICAL JOB DUTIES AND RESPONSIBILITIES: Provides Help Desk phone support to the Nashville State community. Answers questions about hardware/software configurations. Performs password resets. Records work in the Help Desk ticketing system. Assists computer lab technician and media services with set up and delivery of technology equipment and services for classrooms, offices, and campus events. REQUIRED QUALIFICATIONS: High school diploma or equivalent. Demonstrated experience with maintaining and answering questions about technology equipment. PREFERRED QUALIFICATIONS: Associate’s Degree in technology or related field. KNOWLEDGE, SKILLS, AND ABILITIES: Proficiency in a variety of computer applications. Excellent customer service skills. Rate of Pay: $20.00 per hour Work Hours: Up to 28 hours per week. Hours and shifts may vary. Special Instructions to A...