IT Support Technician

Job description

Silentium Defence is a world leader in passive radar technology, delivering advanced capability into complex defence environments. We are seeking an IT Support Technician to join our team and help us to continue to ensure our systems are reliable, secure, and able to support the operational needs of a rapidly growing business. This role is the central point of contact for all IT matters at Silentium Defence. You will manage day‑to‑day IT operations, provide exceptional support to staff and contractors, maintain and evolve our IT infrastructure, and strengthen our cyber security posture. This hands‑on, customer‑focused role requires strong technical capability, excellent communication skills, and the ability to prioritise effectively in a dynamic environment. What you will do: - Provide end‑to‑end IT and AV support to all people at SD - Prepare, provision, and maintain IT equipment, accounts, and access - Respond promptly to helpdesk requests, resolving issues or escalating when required - Develop user‑friendly support materials such as wikis and how‑to guides - Troubleshoot system and network issues across Windows, Linux, MacOS, and mobile devices - Ensure backups are performed and...