Program Manager US

Job description

Job Requisition ID # 26WD97251: Role Overview: The Program Manager, Customer Programs will lead and scale initiatives that put the customer at the center of our strategy and execution. This role is responsible for designing and delivering programs that elevate customer voice, strengthen customer relationships, and directly support go-to-market priorities. Working across Marketing, Sales, Customer Success, Product, and Strategy, this role will drive programs that connect customer insights and advocacy to tangible business outcomes—including pipeline acceleration, customer retention, and brand credibility. This role requires a highly collaborative and customer-centric program leader who can operate both strategically and hands-on—building programs from the ground up while ensuring operational rigor and measurable impact. Responsibilities: Design and deliver programs that amplify the voice of the customer across go-to-market and product initiatives Build scalable frameworks for customer engagement, advocacy, and storytelling (e.g., references, case studies, events, insights) Align customer programs to business priorities, ensuring clear linkage to pipeline, growth, and retention goals...