DTC National Field Operations Manager

Job description

DTC National Field Operations Manager - Stiltz Homelifts Are you a highly motivated, determined professional who takes ownership of their performance and thrives in a goal-driven environment? If you’re energized by making a real difference in people’s lives, are a strong independent decision maker and have a customer-first mindset in all decisions, this role offers both purpose and performance. As the Direct-to-Consumer Field Operations Manager, you will own the end-to-end performance of all U.S. Direct-to-Consumer homelift installations. This role ensures consistent delivery of the Stiltz Gold Standard Service through strong operational leadership, scalable systems, and full accountability for customer outcomes, cost control, and execution across all markets. What You’ll Do: - Accountable for consistent, on-time, right-first-time DTC installations across all U.S. markets, protecting the Stiltz Gold Standard Service. - Build and scale a repeatable national field operating model, with clear ownership, branch structures and standard ways of working. - Lead, coach and hold Local Field Operations Managers and field teams accountable for safety, quality, technical excellence and custome...