Sr Manager, QA and Troubleshooting

Job description

Welcome to the intersection of energy and home services. At NRG, we’re driven by our passion to create a smarter, cleaner and more connected future. Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. Summary: This position plays a crucial role in supporting product quality and customer experience. You will be responsible for working with cross-functional partners to solve customer issues and provide knowledge base content necessary for our customer care representatives to identify and diagnose product issues. Your technical ability, problem solving skills, and communication skills are key to troubleshooting, diagnosing and driving issue resolution and prevention with customers. Primary Responsibilities: - Lead the development and execution of qualification testing for new processes and troubleshooting flows. - Develop test cases that ensure process functionality meets...