Devops Service Engineer - Billing

Job description

Join Us At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. What you’ll do: - Ensures successful operation of billing operation services - Provides multi-level technical support for diagnosing, reproducing and fixing billing operation service issues - As a service owner, drives end to end ownership of the Vodafone customer experience, the quality of service performance and the processes supporting the product/service. - Actively contributes to the troubleshooting, performance tuning of billing products. Performs necessary infrastructure deployment / maintenance activities and migration when required. - Works as on-call support to provide 7*24 support when it is necessary. - Ensures achieving / exceeding agreed service levels and KPIs for the Service Support. - Provides standardizati...