Quality Lead II

Job description

Scale is looking for a Quality Lead to ensure top-tier data quality across our Generative AI programs. In this role, you will be the authority on the usefulness of the data we send to our customers. You will hold delivery teams accountable across our highest-impact projects – engaging in nuanced quality issues head-on, as well as leading teams through strategic initiatives to enable reliable, scalable delivery across the organization. You will: - Lead and develop a team of quality control specialists. - Partner with delivery teams to interpret and improve customer requirements. - Oversee day-to-day operations, including workload allocation and reporting insights. - Establish and uphold scalable best practices. - Drive initiatives that improve quality, efficiency, and customer satisfaction. Ideally you'd have: - A Bachelor’s degree in Computer Science, Engineering, Operations, or a related field. - 4+ years leading teams or improving operational/technical processes. - Strong analytical and problem-solving skills (particularly in SQL) with attention to detail. - Experience building systems, processes, and teams across multiple customer segments or product lines. - A hands-on backgrou...