IT Support Specialist

Job description

Overview Overview: We’re looking for a skilled Help Desk Technician who can independently resolve more complex technical issues, support a cloud-first environment. This role requires deep experience with Office 365 administration , Salesforce platform support , and delivering high-quality service to end users in a virtual environment. Work location site: Waltham, MA: Hours: M-F, 9AM-5PM: Perm Salary: $55K-$65K annually: Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. What’s in It for You: - Competitive salary within a stable, full-time role. - Supportive, people-first company culture with the feel of a small, collaborative local team. - Significant exposure to advanced cloud platforms, including Office 365, Salesforce, Azure, AWS , and modern virtual support tools. - Opportunities for deeper technical growth, cross-training, and advancement within IT. - No travel required-work is performed onsite during regular business hours for predictable work/life balance. Responsibilities: What You’ll Do: - Act as a escalation point for technical issues requiring advanced troubleshooting, r...