Payroll Support Advisor

Job description

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com . Summary: The Payroll Support Advisor will provide technical and payroll processing support to the PR Services team, who support our customer base. Respond to inbound inquiries from frontline associates, some of which are potential escalations, and communicate appropriate resolution. Perform root cause analysis and create innovative solutions to continue to drive the delivery model's service quality and advancement. Responsibilities: Act as a technical resource concerning systems, processes, procedures, and compliance. Work with customers and employees to identify Workday and other system issues...