Analyst/Sr Analyst, Customer Experience Research

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: - This role is part of the Customer Experience team within the Commercial Division. - This role helps shape the customer experience across one of the world’s largest global airlines by leading qualitative and quantitative research that captures how customers feel throughout their journey and how team members experience delivering that service. - The position turns those insights into clear, actionable recommendations that enhance satisfaction, strengthen service delivery, and guide enterprise‑wide customer experience initiatives. What you'll do: As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are no...