"At Your Service" AYS Agent

Job description

We are hiring AYS "At Your Service" Agents! OUR STORY: At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel. Together we have two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do. OUR ROLE: As an At Your Service (AYS) Agent , you will be the voice of the hotel, providing courteous and professional service to guests while supporting front office and room service operations. Your role ensures smooth communication, accurate information, and exceptional guest experiences. Key accountabilities include: Provide the highest quality of service to guests and fellow associates at all times. Pre-arrival and reservation preparation. Room blocking, upgrading and rooms inventory support. Group, sales and inventory support. Chat, messaging and guest case management. Incident handling and documentation. Restaurant reservations and manning the phone...