Customer Service Representative

Job description

Customer Service Representative Department: Customer Service: Employment Type: Full Time: Location: Houston, TX: Description: Reliable Automatic Sprinkler Co. is seeking a Customer Service Representative (CSR). The Customer Service Representative is the primary point of contact for our internal and external customers, addressing inquiries, resolving issues, and providing outstanding support. The CSR plays a crucial role in ensuring customer satisfaction and maintaining Reliable Automatic Sprinkler Co.’s reputation for excellence. How You Will Help: - Responsible for communicating with customers via phone, email, fax, etc. - Provides timely and accurate information to incoming customer service orders, status, and product knowledge request - Processes customer orders, changes, and returns - Resolves customer complaints by investigating problems, developing solutions, and making recommendations - Works closely with the Operations Supervisor as directed - Reviews and maintains customer database to track information on account information, statuses, orders, and lead times - Provides timely feedback regarding service failures or customer concerns - Works closely with Sales Representative...