Service Advisor

Job description

Job DetailsJob Location: Hutto Austin - Hutto, TX 78634Position Title: Service Advisor Reporting to: Service Manager: Department: Service: Central Power Systems & Services is a privately held company with deep roots going back to 1954. Our Mission Statement is forging long-lasting partnerships by providing first-class customer support. We live that statement every single day. We are looking for a Service Advisor to help support that mission. JOB SUMMARY: The service advisor is expected to be a Liaison between the Service Department and their Customers. The Service Advisor is expected to take ownership of all Repair Orders (Customers) that they open as well as support all other Repair Orders (Customers) as needed until the time they are completed and closed. Compensation includes a competitive, team-based incentive plan based on department performance! RESPONSIBILITIES: Greet customer, establish rapport and gather repair issue information Communicate intake of repair orders to the Foreman Create and present Customer(s) with Estimate(s) and or Repair Plans Maintain communication with Technician, Foreman and Customer to ensure timely repair completion and customer satisfaction Collabo...