Commercial Support Technician

Job description

Description Job Title: Commercial Support Technician: Department: Network Operations Center: Status: Full-Time/Non-Exempt: Reports to: Supervisor, Commercial Support: Summary: The Commercial Support Technician primary functions include monitoring Commercial Customer Network and Services. First call resolution for Commercial Customer reported troubles. Summit Broadband CPE environment and investigating alarms down to root cause for repair or dispatch. Receiving incoming calls from and providing support to all Commercial customers. Creating trouble tickets for tracking purposes, handling escalations, implementing outage restoration procedures and assisting in tracking of scheduled network maintenance by communicating before and after an event, that will impact a given Commercial Customer services. Duties and Responsibilities: Essential duties and responsibilities include but are not limited to those listed below. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable indi...