Assistant Manager, Food & Beverage

Job description

Reporting to the Food and Beverage Manager, this role provides outstanding personalized food and beverage experiences to all Aquarium visitors and internal guests. Working in a fast-paced high volume quick service restaurant environment, the Assistant Manager, Food and Beverage oversees the day-to-day operations in all Food and Beverage outlets and offers ongoing coaching and training to the team, maintains a cohesive working environment and ensures the team has all resources required for the operational success of the Outlets. Promptly addresses all visitor and guest feedback/concerns. Assigns tasks and follows up with the team as necessary. Has an impeccable eye for detail with a contant focus on safety and sanitation. Assists in departmental administrative duties; Working closely with our culinary team and other departments within the Aquarium to ensure all visitors and guests have a positive memorable experience. The Assistant Manager, Food & Beverage is representative of the Vancouver Aquarium and acts as a “tour guide” to all our guests and visitors ACCOUNTABILITIES: Promote and support excellent customer service, satisfaction and positive visitor experience - Create a positi...