Collections Associate

Job description

What’s Yonder? “It's as if Time Out, Amex and Monzo had a baby” - Will T, Yonder Member We’re building the financial membership of the future. One that works for how you live now. Not how your parents banked in the ‘90s. Yonder combines credit and debit in one membership, designed to be fair, flexible, and actually enjoyable to use. No confusing terms. No dusty points system. Just rewards that actually feel rewarding - from bao to beer to a boarding pass. We raised £23.4M in September 2024 to grow the team, launch even better rewards, and expand beyond the UK. If that sounds good to you, you’ll probably like it here. 🎉 Sounds cool. What’s my part in this? We’re launching our brand new Cardiff Operations hub , and we’re looking for a Collections Associate to be one of its founding members. You’ll be on the front line supporting Yonder members who’ve fallen behind on payments or are experiencing financial difficulty. That means having real conversations, listening with empathy, and helping people find affordable, sustainable solutions that make sense for them. You’ll be part of a small, tight-knit team that’s building something new from the ground up. Shaping how we support members,...