IT Service Desk Analyst

Job description

Our Brand Established in 1938, Oroton has evolved over the decades to be a modern lifestyle brand, synonymous with craftsmanship, accessible luxury and a unique Australian sense of beauty. We are inspired by our purpose of creating accessible modern luxury for real life and sharing it with the world. The Role: As an IT Service Desk Analyst , you will provide first and second-level technical support across Head Office and Retail outlets, ensuring incidents are resolved within defined SLAs using the ITIL framework. You’ll support various IT systems, including POS, desktops, Microsoft 365, Active Directory, and server infrastructure. The role also includes maintaining security through patching, antivirus protection, network monitoring, and handling onboarding, offboarding, and hardware/software maintenance. Strong collaboration with internal teams and external vendors is key to enhancing service delivery and supporting technology goals. Please note this is a 6-month contract position based in our Sydney Support Office, working full-time, Monday to Friday. Key responsibilities include: - Provide 1st and 2nd level support to Head Office and Retail users, ensuring timely resolution of is...