Front Desk Agent - Innovation Hotel

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. Position: Front Desk Host: Location: Naples, FL Reports to: Front Office Manager, Front Desk Supervisor Status: Non-Exempt The Front Desk Host is a unique position in which the attendant will be responsible for Front Desk, Bell Services, and Concierge Services. The Host will serve as the first impression of the property and be responsible for providing a unique, professional, and most importantly hospitable warm arrival / departure experience. **Please note, Mainsail Lodging & Development is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position. Essential Functions: - Ability to interact with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the guest name. - Responsible to know all functions to showcase the hotel and the hotel’s unique story to each guest. - Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues that make each experience me...