Part-Time IT Support Specialist I (London)

Job description

Position Title: Part-Time IT Support Specialist I (London) Entity: Kroll Bond Rating Agency UK Limited Employment Type: Part-Time: Summary/Overview: KBRA is seeking a Part time IT Support Specialist I to support its growing London office. This is a new role for the London office and will provide day-to-day onsite technology support for local employees while partnering closely with KBRA’s global IT Support team. About the Job: You will serve as the primary onsite IT resource for KBRA’s London office, providing first level support for employees and partnering with the global IT Support team when escalation is needed. This role includes troubleshooting hardware, software, network, and access related issues; assisting with onboarding and offboarding; supporting conference room technology; and maintaining a reliable day-to-day technology experience for local employees. As support volume ramps up, you may also provide supplemental remote support for employees in other KBRA offices. You will manage support tickets by documenting issues and resolutions, prioritizing requests, and routing or escalating tickets to the appropriate IT teams when needed. This is an end user facing support role...