Customer Service Administrator - French and Dutch speaker

Job description

Resideo is looking for a Dutch and French Speaking Customer Service Administrator to join our support team in Motherwell, Scotland. This is a full-time, hybrid position; currently working 2 days from home and 3 days on site. As Customer Service Administrator, you will serve as the primary customer contact and ensure all customer needs and expectations are met. You will respond to inbound customer calls and emails regarding orders, returns and any related issues: problems, order changes, shipping, and resolution times etc. You will also be assisting other customer service associates with administrative duties. In addition, you will be required to communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. JOB DUTIES: Customer Interaction: Engage with customers through various channels such as phone calls, emails, and other platforms to support their enquiries, requests, and concerns. Manage the relationship on a day-to-day basis in an appropriate and professional manner. Issue Resolution: Troubleshoot and resolve customer complaints promptly and efficiently. This includes identif...