Customer Service Rep I

Job description

Summary: Manage customer accounts and the lifecycle of customer orders by answering product and service inquiries, providing timely and accurate quotes, resolving issues, and maintaining complete and up-to-date sales orders within the ERP system. This role will collaborate with outside sales, engineering, manufacturing, and finance teams to ensure both customer needs and internal requirements are met. Multi-tasking, problem solving, and communication skills are essential for succeeding. Must be quality focused. Job Duties/Responsibilities: - Process quotes and orders in ERP system (Business Central) – ensure documentation is uploaded and all customer information is entered correctly - Answer customer calls and emails - Maintain positive relationships with customers - Resolve customer complaints and issues such as shortages or items damaged in transit - Liaison with engineering for technical information, supply chain and plants for lead times and delivery updates, and finance team for invoice issues - Work with other inside/outside sales team members - Generate reports as needed Skills/Knowledge: - Working knowledge of customer service techniques in an industrial setting - Familiar...