Service Desk Specialist (M-F 0700-1600)

Job description

Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Secret Public Trust/Other Required: None Job Family: Technical Support Services Skills: Call Support, Communication, Computer Hardware, Customer Satisfaction, Trouble Ticketing Certifications: CompTIA Security+ CE | CompTIA - CompTIA Experience: 5 + years of related experience US Citizenship Required: Yes Job Description: Service Desk Specialist - Mon-Fri (7am-4pm) At GDIT, people are our differentiators. We’re seeking a customer-focused Tier II Service Desk Specialist who thrives in a collaborative team environment and excels at problem-solving. The ideal candidate will provide technical support and troubleshooting services for IT systems, software, and hardware, while maintaining high levels of customer service and professionalism. Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician III and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. - Provide Tier 2 IT operational support using ITSM tools like ServiceNow, resolving incidents and service requests indep...