Customer Success Manager

Job description

Espresa is the only benefits platform that delivers a global and all-in-one experience for HR, People teams, and employees. With a core focus on Lifestyle Spending Accounts (LSAs) and a modular suite of solutions focused on total wellbeing, recognition, and community, Espresa powers Great Places to Work® while making heroes out of HR teams. Join our growing team of tenacious builders, designers, and people igniters, and help transform the industry of personal benefits for good. The opportunity: Our team is seeking a mission-critical Customer Success Manager (CSM) to join our dynamic and customer-focused team. As the primary platform and success point of contact, the CSM will establish trusted relationships with customers, helping them accelerate adoption, achieve their strategic goals, and drive satisfaction and retention. The ideal candidate is enthusiastic, passionate about customer advocacy, and excels at fostering customer success through collaboration and proactive support. They bring a product-curious mindset, can translate customer feedback into actionable insights, and are comfortable leading customer-facing projects that drive adoption and outcomes. This role is an excitin...