OTC Analyst

Job description

Your Role: As an OTC Analyst, your daily work will be related to: Collections Management Resolving customer financial inquiries professionally and efficiently Managing due and overdue balances through Collections Workflow tools Engaging with customers via phone, email, and other communication channels Addressing and resolving discrepancies (Quantity, Price, Warranty, Customer, Freight, etc.) Financial Reporting & Documentation: Preparing and distributing customer account statements Generating timely reports including Past Due reports and Forecasts Creating and maintaining comprehensive desktop procedures Process Improvement & Collaboration: Identifying opportunities for continuous process improvement Contributing to project teams as needed Escalating and following up on issues through appropriate channels Ensuring Key Performance Indicators are met and service excellence is maintained Collaborating effectively with other Aptiv departments Participating in scheduled conference calls: Your Background: Bachelor's degree in Finance, Accounting, or related field Minimum 2 years of relevant work experience Proficient knowledge of SAP systems: Fluent English communication skills (both wri...