Sr. Manager - Housekeeping (Swing Shift)

Job description

Job Description The Senior Manager (Housekeeping – Evening Shift) oversees all turndown and evening housekeeping operations, with a focus on service delivery, staffing, and smooth daily operations to ensure an exceptional guest experience. Key responsibilities include daily operational coordination, employee engagement, performance documentation, and collaboration with internal partners to support staffing, scheduling, and service excellence across the department. Job Responsibilities: - Oversee all evening service, stay-over service, and vacant dirty (VD) room operations during evening shift. - Ensure consistent execution of Wynn and Forbes Five‑Star standards through visual inspections of guest rooms, hallways, and service areas. - Coordinate with Rooms Control, Scheduler(s), SBO, and graveyard leadership to review daily credits, drops, staffing levels, and leadership coverage. - Guide scheduling activities and proactively address staffing challenges. - Conduct staffing forecasts, productivity updates, and attendance reviews in collaboration with WFM and Scheduling. - Address evening employee relations issues, including disciplines in draft, SPIs, Step Ones, and meeting requests....