Director, Customer Identity & Access Mgt

Job description

Job Classification: Technology - Information Security Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, you’ll unlock an exciting and impactful career – all while growing your skills and advancing your profession at one of the world’s leading financial services institutions. Your Team & Role: As the Director, Customer Identity & Access Management (CIAM) within IAM & Security Operations, you will own the strategy and delivery of customer identity controls that protect customer experiences while enabling secure digital growth. This role is accountable for customer authentication, identity verification, phone verification, and orchestration—ensuring CIAM capabilities are resilient, measurable, and aligned to a tiered defense control architecture. You will partner across Security, Engineering, Fraud, Risk, Architecture, and Operations to deliver scalable customer identity control patterns and to improve protection, reliability, and conversion outco...