Senior ServiceNow CSM SQA Analyst Service

Job description

The Senior ServiceNow CSM SQA Analyst Service Provider will require advance knowledge in the ServiceNow Customer Service Management Module; you will play a crucial role in validating and verifying the functionality of our ServiceNow solutions. You will collaborate with developers, business analysts, and stakeholders to ensure that the implemented solutions meet the business requirements and quality standards. The service provider will have a good understanding of business and system requirements and will participate in all phases of the Software Testing Life Cycle (STLC). The service provider will be responsible for designing and executing tests cases to verify the software works according to the customer requirement(s), analyzing test results and reporting issues to the development team to fix. The service provider will be engaged in different types of testing as may be necessary including but not limited to sanity and/or functional and/or regression and/or integration. The service provider will possess knowledge of IT testing tools, reporting and processes. The service provider must be able to adapt their communication style and delivery method to liaise with business users, busi...