Customer Service - Inbound and Outbound and Data Entry

Job description

Customer Account Representative (Inbound/Outbound) San Diego, CA | On-site role Summary: Responsible for reaching out to the lessee to let them know they are near the end of their lease term and go over possible future options with lessee by performing the following duties. Employment Type: Full-time, Office Based in San Diego, CA (Must be willing to relocate at own expense) Duties and Responsibilities include the following. Other duties may be assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Sends welcome letters. - Contacts the lessee to discuss end of term options. - Sets appropriate and accurate call back dates and statuses in the system. - Sends notification letter of end of lease reaches out to the lessee for end of term decision and after three attempts of no contact with lessee sends out appropriate notice. - Logs and processes returned mail and titles. - Follows and completes 90...