Technical Support Analyst (HA)

Job description

ABOUT THIS POSITION: As part of our award-winning Client Success Department, the Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction. We need driven people with a passion for support and service to guide our clients to become more efficient and successful – day in and day out. WHAT YOU'LL DO: Provide exceptional support to our clients with meaningful and thoughtful communication – via phone (inbound and outbound calls), online support requests, and live chat Be a problem-solver that seeks to understand the heart of each client’s issue. You are technically savvy and a thorough troubleshooter Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction WHAT YOU'LL NEED: Honesty and integrity – always doing the right thing for our clients Passion for service and a dedication to client satisfaction A curious nature that seeks to understand the root of the issue Focused on deliveri...