Front Desk Associate

Job description

Description Job purpose: The front desk associate is the initial contact person for patients when they enter the medical office. The front desk associate greets patients, schedules appointments, collects co-payments, inputs data into the computer and helps run, organize and maintain the front desk. This position requires excellent customer service skills, a background as a medical assistant, as well as the ability to multitask and stay organized. Duties and responsibilities: - Greets, welcomes and directs incoming patients and visitors to the proper areas - Keeps the flow of patients moving smoothly and maintains a neat work area - Answers the phone professionally and politely, using proper phone etiquette - Collects and verifies patient demographic and insurance information - Facilitates patient flow and notifies clinical staff members of patients’ arrivals - Communicates with current and prospective patients, visitors and clinical staff by responding to inquiries in a courteous manner - Protects patient confidentiality by securing protected health information and complying with HIPAA guidelines - Schedules patients for appointments and informs patients of costs of care being prov...