Supervisor, IT Operations

Job description

About Pivot Bio: Fueled by an innovative drive and a deep understanding of microbiology, genomics, crop nutrition and agriculture, Pivot Bio is pioneering game-changing advances in fertilizer technology. Our first commercial product harnesses the power of naturally-occurring microbes, modern gene editing and application technologies to provide nitrogen to crops. We are dedicated to providing new solutions for farmers to improve yield as they work to help feed the world’s growing population. Read/Hear more about Pivot Bio on Forbes or PBS News Hour. The Supervisor, IT Operations leads Pivot Bio’s end-user support operations, ensuring timely and high-quality service delivery across all departments. This role oversees a team and partners closely with IT Engineering, Security, and People Operations to design and maintain efficient, consistent, and scalable support processes. The role combines hands-on technical expertise with strong operational leadership and a passion for developing people and improving systems. Essential Functions: - Oversee daily Help Desk operations, including service metrics, ticket management, and customer satisfaction. - Implement and refine IT service delivery...