988/Helpline Outbound Supervisor

Job description

Description Type: Full-Time: Reports to: 988 Training Manager/Crisis & Support Operations Office Location: 224 W. Hill St., Suite 410, Chicago IL; this is a remote position due to being weekends and evenings; this is not a work from anywhere role. You must maintain a private, confidential workspace in your home within the Chicago area and be able to attend in-person trainings and meetings at our Chicago office or other designated location as requested. Subject to change with notice. Schedule: Monday – Friday 11 am to 7 pm. This is a fully remote position, but this is subject to change with notice. The training and onboarding schedule may differ from the regular work schedule. Background: The mission of the National Alliance on Mental Illness (NAMI) Chicago is to provide hope and improve the quality of life for those whose lives are affected by mental illness. NAMI Chicago seeks to fill gaps in Chicago's mental health system, with an intentional emphasis on serving underrepresented populations and breaking down barriers to care. General Job Description: The 988/Helpline Outbound Supervisor supports NAMI Chicago’s mission by directly supervising 988/HL Outbound shifts and the special...