Service Desk Analyst L2

Job description

Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development. Netrio is a hybrid managed IT and cybersecurity provider servicing the financial services, health care and payments industries. The company has extensive experience supporting the alternative investment space, specializing in hedge funds, private equity firms and asset managers. Netrio offers technology hosting, monitoring, management, helpdesk, disaster prevention and recovery, as well as managed security, 360° cybersecurity programs, virtual CISO (vCISO) support and cybersecurity consulting. Summary of Position: As a Senior Service Desk Analyst, you will play a critical role in delivering advanced technical support and driving operational excellence across our end-user platforms. You’ll be responsible for resolving complex issues, contributing to platform roadmaps, and collaborating with internal teams and external vendors to ensure a consistent and high-quality client experience. This role demands deep technical...