Customer Service Representative

Job description

Benefits: LCS Heating and Cooling is an established, locally owned and growing company. We have an awesome team that works well together. We are looking for someone who wants to contribute to this team atmosphere! In this position, you’ll be the first impression of LCS and our 7-Star service! Responsibilities include, but are not limited to: - Bonus based on performance - Competitive salary - Health insurance - Paid time off - Training & development - Answering incoming calls and managing up to two phone lines. - Overseeing, scheduling and growing HVAC maintenance memberships. - Making outbound calls and sending outbound text/emails to existing client base. - Completing technician follow-ups. - Following company software workflows - Consistent communication, internally and externally. This position might be a great fit for you if you have the following qualities: Candidates must LOVE talking on the phone and interacting with people! This position is #1 on phones, so will have lots of client interaction. Prior HVAC office experience is not required, however, proficiency in Microsoft Office, professionally using email, the ability to type, and the qualities listed above are a must. E...