Customer Experience Specialist

Job description

Position Summary: Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them. In the Customer Experience Specialist position, you’ll play a crucial role in enhancing customer loyalty by creating and managing customer event programs. As a key member of the Customer Event Team, you’ll ensure that our customer experience vision, standards, and strategic goals are reflected in every event. Your efforts will contribute to providing a consistent and exceptional experience for the 2,000+ customers who visit our campus annually. Skills Needed: Communicates Effectively - Develops and delivers impactful communications for diverse audiences across channels. Excels in both small and large group interactions. Captures attention, actively listens, and guides discussions towards targeted goals. Ability to develop and implement strategies to foster customer engagement. Superior organizational and time management skills with ability to prioritize and meet deadlines, coordinate people and schedules, and resolve problems. Delivers Results - Seizes new opportunities a...