Senior Manager, Customer Success

Job description

Who are we? Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Job Summary: The CSMgr Manager leads a team of Customer Success Managers to deliver value‑led renewals, retention, and expansion across a defined portfolio of customers. This role is the primary people‑leadership lever for translating the Customer Success strategy into disciplined execution, building commercial capability, and ensuring consistent customer outcomes. The role operates in close partnership with Sales and Service Management to protect value realization and renewal predictability Responsibilities: Own renewal outcomes and value realization fo...