Account Manager I Service Delivery & UAT Execution

Job description

You will focus on business results by offering options and finding solutions to support employees, internal customers, and stakeholders As an Operations Team Manager in the Overdraft Collections department, you will lead a team that supports business outcomes through strong execution, coaching, and continuous improvement. You will partner with product and technology teams to plan and deliver User Acceptance Testing (UAT) for technical enhancements, ensuring solutions meet business requirements and client expectations. You will communicate progress, surface risks, and remove blockers to keep work moving on time. You will also help the team adopt improvements through updated training and resources after new features are released. Job Responsibilities: - Lead team performance by coaching key behaviors, recognizing achievements, and addressing underperformance through performance management practices. - Run regular huddles to share UAT progress, confirm deadlines, and resolve blockers. - Partner with product and technology teams to plan, coordinate, execute, and document UAT for product enhancements. - Coordinate collaboration between product teams and testers, including scheduling ons...