Specialist - Member (Billingual)

Job description

Position Summary: Creates a memorable Member experience by cultivating, maintaining, and enhancing relationships with a book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate. Provide solutions that span across the Member’s life by utilizing TDECU’s sales and service processes. Educate members on emerging Credit Union technology and digital solutions. Perform s lobby engagement activities to connect with Members and position products to meet their needs. Using a consultative approach with current or prospective Members to uncover and identify their needs while tailoring recommendations and solutions. Able to troubleshoot and resolve Member and internal inquiries in a timely, friendly, and accurate manner on multiple complex issues. Can easily navigate our services and offer solutions to navigate the journey of life Reporting Manager: Member Center Manager: - Opens and maintains deposit accounts including savings, checking, certificates, and specialty accounts. - Completes loan and new account applications, loan interviewing and funding Builds consumer loan packages with attention to detail to ensure they are error free. Imple...